Refund policy

RIDGEMOD® Return & Refund Policy

Last Updated June 2026

 

Return Window 30 days from delivery

Response Time Within 24 business hours

Refund Timeline 3–7 business days

Support Email service@ridgemod.com

 

✕  1.  Order Cancellation

Unshipped Orders

Orders may be canceled within 24 hours after payment for a full refund.

If an order has entered processing, packaging, production, or fulfillment, a cancellation fee may apply to cover payment processing and operational costs.

 

Custom & Made-to-Order Products

Custom-made, personalized, or made-to-order products cannot be canceled once production has started.

 

To request a cancellation, contact service@ridgemod.com as soon as possible. Cancellations are not guaranteed once an order is in processing.

↩  2.  Return Eligibility

We accept return requests within 30 days of delivery. To qualify for a return:

•     Item must be unused, uninstalled, and in resalable condition

•     Item must be returned in its original packaging

•     All accessories, manuals, hardware, and included components must be returned

•     Proof of purchase or order number is required

 

RidgeMod reserves the right to inspect all returned products before approving a refund.

⊘  3.  Non-Returnable Items

The following items are not eligible for return unless they arrive defective or damaged:

•     Custom-made or personalized products

•     Made-to-order products

•     Clearance or final-sale items

•     Products that have been installed, modified, painted, drilled, or altered

•     Products with missing original packaging or components

!  4.  Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Please provide:

•     Order number

•     Description of the issue

•     Clear photos and/or videos showing the problem

 

After verification, RidgeMod will provide one of the following solutions:

 

Replacement Product

Partial Refund

Full Refund

Prepaid Return Shipping

 

RidgeMod will cover all return shipping costs for approved quality-related claims.

↺  5.  Customer Remorse Returns

If you wish to return a product for reasons unrelated to quality (e.g., ordered the wrong item, no longer needed, changed your mind, or compatibility not verified before purchase), the customer is responsible for:

•     Return shipping costs

•     Customs duties and taxes (if applicable)

•     Restocking fees (see Section 6)

 

Returned products must be received in original, unused, uninstalled condition to qualify for a refund.

$  6.  Restocking Fees

Due to the size, handling requirements, and logistics costs associated with automotive products, the following fees may apply:

 

Free Shipping Orders

20% restocking fee

 

Paid Shipping Orders

10% restocking fee

 

Canceled (Before Shipment)

Up to 5% payment processing fee

 

Restocking fees are deducted from the refund amount.

✓  7.  Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed within 3–7 business days to the original payment method.

Please note: Banks and payment providers may require additional processing time before the refund appears in your account.

⇒  8.  Return Shipping

Customers must obtain return authorization before sending any item back. Unauthorized returns may be refused.

Shipping fees are non-refundable unless the return is approved due to a product defect, shipping damage, or an error made by RidgeMod.

⚙  9.  Fitment & Compatibility Responsibility

Customers are responsible for verifying vehicle compatibility before placing an order. If you are unsure whether a product fits your vehicle, please contact our support team before purchasing.

Returns due to incorrect fitment information provided by the customer may be subject to return shipping and restocking fees.

When in doubt, email service@ridgemod.com before ordering — our team is happy to help verify compatibility.

✉  10.  Contact Us

 

Support Email

service@ridgemod.com

 

Support Hours

Monday – Friday

 

Response Time

Within 24 business hours

RidgeMod® is dedicated to providing reliable products and professional customer service.

We appreciate your trust and support.