FAQ
Frequently asked questions
Answers for fitment, shipping, returns and everyday automotive accessory support.
How do I confirm whether a part fits my vehicle?
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Check the product fitment notes and SKU option title. If you are unsure, send your vehicle model, year and trim to ridgemod@163.com before ordering.
How long does shipping take?
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In-stock products usually ship within 1-3 business days. Delivery timing depends on the destination, product size and carrier service.
Can I return or exchange an item?
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Unused products in original packaging can be reviewed for return or exchange according to the store refund policy. Product-specific conditions may apply.
Do products include installation guidance?
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Product pages highlight key installation details when available. Contact support if you need help before installing a part.
When will my order be processed?
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In-stock orders are normally processed within 1-3 business days. Orders placed on weekends or public holidays begin processing on the next business day.
How can I track my order?
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When your order ships, we will send a shipping confirmation email with the available tracking information. Tracking updates may take up to 48 hours to appear after dispatch.
Can I change or cancel an order?
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Contact us as soon as possible after placing the order. We will try to help, but an order cannot be changed or cancelled after it has entered fulfillment or shipped.
What should I do if my order arrives damaged, defective, incorrect, or with missing items?
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Contact ridgemod@163.com within 48 hours of delivery if your order arrives damaged, defective, incorrect, or with missing items. Include your order number and clear photos or videos of the issue, packaging, and shipping label.