✕  1.  Order Cancellation

Unshipped Orders

Orders may be canceled within 24 hours after payment for a full refund.

If an order has entered processing, packaging, production, or fulfillment, a cancellation fee may apply to cover payment processing and operational costs.

Custom & Made-to-Order Products

Custom-made, personalized, or made-to-order products cannot be canceled once production has started.

↩  2.  Return Eligibility

We accept return requests within 30 days of delivery. To qualify for a return:

•     Item must be unused, uninstalled, and in resalable condition

•     Item must be returned in its original packaging

•     All accessories, manuals, hardware, and included components must be returned

•     Proof of purchase or order number is required

⊘  3.  Non-Returnable Items

The following items are not eligible for return unless they arrive defective or damaged:

•     Custom-made or personalized products

•     Made-to-order products

•     Clearance or final-sale items

•     Products that have been installed, modified, painted, drilled, or altered

•     Products with missing original packaging or components

!  4.  Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Please provide:

•     Order number

•     Description of the issue

•     Clear photos and/or videos showing the problem

After verification, RidgeMod will provide one of the following solutions:

↺  5.  Customer Remorse Returns

If you wish to return a product for reasons unrelated to quality (e.g., ordered the wrong item, no longer needed, changed your mind, or compatibility not verified before purchase), the customer is responsible for:

•     Return shipping costs

•     Customs duties and taxes (if applicable)

•     Restocking fees (see Section 6)

$  6.  Restocking Fees

Due to the size, handling requirements, and logistics costs associated with automotive products, the following fees may apply:

Restocking fees are deducted from the refund amount.

✓  7.  Refund Processing

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed within 3–7 business days to the original payment method.

⇒  8.  Return Shipping

Customers must obtain return authorization before sending any item back. Unauthorized returns may be refused.

Shipping fees are non-refundable unless the return is approved due to a product defect, shipping damage, or an error made by RidgeMod.

⚙  9.  Fitment & Compatibility Responsibility

Customers are responsible for verifying vehicle compatibility before placing an order. If you are unsure whether a product fits your vehicle, please contact our support team before purchasing.

Returns due to incorrect fitment information provided by the customer may be subject to return shipping and restocking fees.

✉  10.  Contact Us

RidgeMod® is dedicated to providing reliable products and professional customer service.

We appreciate your trust and support.

Shipping Policy

Shipping Coverage

At RidgeMod, we proudly offer international shipping to customers across most countries and regions worldwide, including but not limited to the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Australia, Japan, South Korea, and many other destinations.

Our goal is to provide reliable and efficient delivery services, ensuring that automotive enthusiasts around the world can enjoy our premium aftermarket parts and accessories.

Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be extended during peak seasons, public holidays, promotional events, or due to inventory adjustments.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Charges

Free Shipping

We offer FREE standard shipping on orders totaling $89.90 USD or more.

Standard Shipping Fee

For orders below $89.90 USD, a flat shipping fee of $15 USD will apply.

Remote Area Surcharge

Certain remote or hard-to-reach locations within the United States may require additional carrier fees. In such cases, a $200 USD remote area surcharge will apply.

Customers will be notified before shipment if their delivery address falls within a remote service area.

Estimated Delivery Time

Delivery times may vary depending on product availability, warehouse location, and destination country.

Typical delivery estimates are:

• United States: 6–10 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 7–15 business days
• Asia: 5–12 business days
• Other Regions: 10–20 business days

Please note that customs inspections, weather conditions, or carrier delays may affect actual delivery times.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You may track your order by:

• Visiting the carrier's tracking website.
• Contacting our customer support team at service@ridgemod.com.

Shipping Inspection & Delivery

Please inspect your package immediately upon delivery.

If the package appears damaged, we recommend taking photos before opening it and contacting our customer support team as soon as possible.

For any damaged, defective, or missing items, please notify us within 48 hours of delivery and provide supporting photos or videos to help us resolve the issue promptly.

Customs Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, GST, or other local fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

RidgeMod is not responsible for customs delays or additional import-related charges.

Delivery Exceptions

RidgeMod shall not be held responsible for shipping delays or delivery failures caused by:

• Incorrect or incomplete shipping information provided by the customer.
• Address changes requested after shipment.
• Refusal of delivery by the recipient.
• Customs clearance delays.
• Natural disasters, severe weather, public emergencies, government actions, or force majeure events.
• Carrier disruptions beyond our control.

Contact Information

Customer Support Email:

service@ridgemod.com

For any shipping, order, or product inquiries, please contact our support team. We are committed to providing professional assistance and ensuring customer satisfaction.

Thank you for choosing RidgeMod.

Privacy Policy

Last Updated: June 2026

Welcome to RidgeMod® ("RidgeMod", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, ridgemod.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, create an account, contact us, or subscribe to our marketing communications, we may collect:

• Full name
• Email address
• Shipping address
• Billing address
• Phone number (optional)
• Vehicle information provided for fitment verification
• Payment information (processed securely through third-party payment providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral source
• Pages visited
• Time spent on pages
• Geographic location data

This information helps us improve website performance and customer experience.

2. Cookies and Tracking Technologies

RidgeMod uses cookies and similar technologies to:

• Improve website functionality
• Remember customer preferences
• Maintain shopping cart information
• Analyze website traffic
• Personalize content and advertisements

Most browsers allow you to disable cookies; however, certain features of our website may not function properly if cookies are disabled.

3. Advertising and Analytics

We may use third-party services including:

• Google Ads
• Google Analytics
• Meta (Facebook & Instagram) Ads
• Microsoft Advertising
• Shopify Analytics

These services may use cookies, pixels, and similar technologies to measure advertising effectiveness and provide personalized advertisements.

You may manage advertising preferences through your browser settings or the respective advertising platforms.

4. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Verify vehicle compatibility
• Provide customer support
• Respond to inquiries
• Improve products and services
• Prevent fraud and unauthorized transactions
• Send order updates and shipping notifications
• Send promotional communications (with your consent where required)

5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Order fulfillment providers
• Website hosting providers
• Marketing and advertising partners
• Fraud prevention services

These providers are only authorized to use your information as necessary to perform services on our behalf.

6. International Data Transfers

As an international e-commerce business, your information may be processed and stored in countries outside your country of residence.

We take reasonable measures to ensure that personal information remains protected in accordance with applicable privacy laws.

7. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Withdraw marketing consent
• Request a copy of your personal data

To exercise these rights, please contact us at:

service@ridgemod.com

9. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective immediately upon posting on this page. Continued use of the website constitutes acceptance of any revised policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Customer Support:
service@ridgemod.com

Response Time:
Monday – Friday
Within 24 Business Hours

Thank you for trusting RidgeMod®.

Terms of Service

Last Updated: June 2026

Welcome to RidgeMod® ("RidgeMod", "we", "our", or "us"). By accessing or using ridgemod.com ("Website"), you agree to comply with and be bound by the following Terms of Service.

If you do not agree with these Terms, please do not use our Website or purchase our products.

1. Eligibility

By using this Website, you represent that:

• You are at least 18 years old;
• You have the legal capacity to enter into binding agreements;
• You will use the Website only for lawful purposes.

2. Products and Services

RidgeMod specializes in automotive accessories, aftermarket parts, and vehicle modification products.

All products are subject to availability.

We reserve the right to:

• Limit quantities purchased;
• Refuse service;
• Cancel orders;
• Discontinue products without prior notice.

3. Product Information

We strive to ensure that product descriptions, specifications, images, and pricing are accurate.

However, we do not guarantee that:

• Product descriptions are error-free;
• Colors displayed on your screen accurately reflect actual products;
• Product specifications are free from typographical errors.

We reserve the right to correct any errors at any time.

4. Vehicle Fitment Responsibility

Customers are responsible for verifying compatibility before purchasing.

If you are uncertain whether a product fits your vehicle, please contact us before placing an order.

RidgeMod is not responsible for costs associated with:

• Incorrect vehicle information provided by customers;
• Improper fitment verification;
• Installation expenses;
• Labor charges.

5. Installation Disclaimer

Many automotive products require professional installation.

RidgeMod strongly recommends installation by qualified automotive technicians.

We shall not be liable for:

• Improper installation;
• Vehicle damage caused during installation;
• Personal injury resulting from product misuse;
• Modification-related issues.

6. Pricing and Payments

All prices displayed on the Website are subject to change without notice.

We reserve the right to refuse or cancel any order due to:

• Pricing errors;
• Inventory discrepancies;
• Fraud concerns;
• Payment verification issues.

If payment has already been processed, an appropriate refund will be issued.

7. Shipping and Delivery

Delivery estimates are provided for reference only.

RidgeMod is not responsible for delays caused by:

• Customs inspections;
• Weather conditions;
• Carrier disruptions;
• Force majeure events.

Additional customs duties or taxes are the responsibility of the customer unless otherwise specified.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By purchasing from RidgeMod, you agree to the terms outlined in that policy.

9. Intellectual Property

All content on this Website, including:

• Logos
• Product images
• Graphics
• Text
• Videos
• Website design

is the property of RidgeMod or its licensors and may not be copied, reproduced, or distributed without written permission.

10. Prohibited Activities

Users may not:

• Violate any applicable laws;
• Submit false information;
• Attempt unauthorized access to the Website;
• Distribute malware or harmful code;
• Use automated scraping tools;
• Infringe intellectual property rights.

Violation may result in immediate termination of access.

11. Limitation of Liability

To the maximum extent permitted by law, RidgeMod shall not be liable for:

• Indirect damages;
• Consequential damages;
• Loss of profits;
• Loss of vehicle use;
• Installation costs;
• Labor costs;
• Towing expenses;
• Any damages arising from the use or misuse of products.

Customers assume all risks associated with vehicle modifications and aftermarket installations.

12. Warranty Disclaimer

Except where expressly stated, all products are provided "AS IS" and "AS AVAILABLE."

RidgeMod disclaims all implied warranties, including:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws applicable to the operating entity of RidgeMod.

14. Changes to Terms

We reserve the right to update these Terms of Service at any time.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

15. Contact Information

Customer Support

Email:
service@ridgemod.com

Support Hours:
Monday – Friday

Response Time:
Within 24 Business Hours

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